Shipping & Returns

Shipping

The Pen Mall is a community project run by a group of pen crafters. The items listed here will be shipped to you directly from the artist. If you order multiple items you will receive multiple shipments which may not arrive on the same day.


Returns

If you receive an item different than what was described, or that is clearly in worse condition than indicated, please contact your seller directly to report the defect or damage within 7 days of receiving the shipment. You should be able to reach an amicable agreement with one another. Please note that items purchased from The Pen Mall sellers need to be returned directly to the seller and not to The Pen Mall.

To be eligible for a refund, you must return your item to your seller in the same condition you received it, and the return must be postmarked within 14 days of shipment. The item you purchased is considered art and may only be returned in cases of defect, damage or if the item was different than described. When writing to the seller to arrange for its return, please be as descriptive as possible regarding the problem with the merchandise.

Shipping and handling charges for returning items are borne by the buyer. To ensure the safe return of the merchandise, we suggest that you return any item valued at over $75 with a tracking number such as that offered by UPS. If the order is valued at $100 or more, we suggest that you insure the shipment for the value of the merchandise. You may wish to use USPS delivery confirmation service for items of lesser value to show delivery. Find more information below on how your refund will be handled.


Refunds

Sellers can create full or partial refunds for buyers, including original shipping costs.

When you purchase an item, The Pen Mall charges your credit card and passes on payment--less a commission--to your seller. Sellers may issue full or partial refunds for an order. If a new item is returned opened, or an item is returned as unwanted (i.e., not defective), the seller may deduct a reasonable restocking fee from your refund.